Personal data means any information that relates to an identified or identifiable individual. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Website Notice.
We do not collect any Special Category Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may collect personal data about you in a variety of ways:
Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
Certain information must also be provided by you in order to enable us to enter into a contract with you for your engagement, or to enable us to comply with our legal obligations. If you do not provide such information, this may hinder our ability to administer the rights and obligations arising as a result of our relationship. We may also be prevented from complying with our legal obligations. In this case we may, for example, have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We need to process the information listed in paragraph 2 above:
The purposes for which we will process your personal data are set out in the table below. Sometimes the legal bases for processing will overlap and there may be several legal bases that support our processing of your personal data.
We may maintain basic profiles of you to improve our service delivery to you (such as helping you to track when you have left items in your shopping basket), to provide you with appropriate customer support and to draw your attention to any products or services that may interest you.
We may have to share your personal data with the parties set out below for the purposes set out above.
Third party service providers
We may share personal data with third party service providers insofar as it is reasonably necessary for the purposes set out in this Website Notice, provided that they do not make independent use of the information. We only permit them to process your personal data for specified purposes and in accordance with our instructions. All our third party service providers are required to take appropriate security measures to protect your personal data in line with our policies.
The following activities may be carried out by our third party service providers: IT and system administration services.
Other third parties
We may share your personal data with other third parties, for example in the event of a sale or merger, where using professional advisors (e.g. bankers, accountants, auditors, legal representatives) or where required by law, court order, administrative agency or other government body (e.g. to HMRC), public authority or regulator to meet national security, law enforcement or other legal requirements.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not intentionally collect personal data from any children under the age of thirteen (13) and our Website is not intended for use by those under the age of thirteen (13).
In the event that we would need to transfer your personal data to entities located outside the European Economic Area, we would not transfer your personal data except where we had first put in place appropriate measures to ensure the adequate protection of your personal data. Those measures may include, for example, specific contracts containing the EU Commission's standard contractual clauses or another appropriate measure.
We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal data.
Please be aware that, while we place a high priority on the security of all information that we hold and process and we endeavour to provide robust, commercially reasonable security at all times, no security system can prevent every possible kind of security breach.
We will only retain your personal data for as long as necessary, bearing in mind the purpose for which the data was collected, or as otherwise described in this Website Notice.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or accidental disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You have the following rights over the way we process personal data relating to you:
Please be aware that we may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We reserve the right to update this Website Notice at any time, and we will provide you with a new Website Notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Purpose/ Third Party Access
This cookie is used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve our Website.
Google’s privacy information is available here: https://policies.google.com/privacy?hl=en-US You can also read Google’s overview of privacy and safeguarding data here: https://support.google.com/analytics/answer/6004245
Purpose/ Third Party Access
This cookie is used to detect malicious visitors to our Website and minimise blocking legitimate users.
Cloudflare’s privacy information is available here: https://www.cloudflare.com/privacypolicy/
Some cookies may be set by third parties when you visit our Website. These third parties may be suppliers who partner with us to deliver our services, companies that participate with us in affiliate marketing programmes and other third parties. These cookies are controlled by the third parties, so please check these third-party websites for more information about these cookies and how to manage them.
Facebook Pixel: https://www.facebook.com/policies/cookies/
LinkedIn Pixel: https://www.linkedin.com/legal/privacy-policy
Twitter Pixel: https://twitter.com/en/privacy
Most web browsers and mobile devices allow some control of most cookies and similar devices through the browser and mobile device settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other website browsers, visit the browser developer’s website. Your mobile or tablet device provider may also provide you with additional cookie and browser control options, which may be available to you in your device settings – please consult your device settings for such device-specific controls (if applicable).